Frequently Asked Questions
General
How do I schedule a visit?
Are your medical professionals available in Spanish?
Do I need insurance to use Epiq MD?
Do I have to pay each time I use a service?
Who are the Epiq MD doctors?
How does Epiq MD protect my privacy ?
Urgent Care
What is telemedicine?
Why should I use Urgent Care?
With the monthly fee, are there any limits of use for my family and me?
Can I choose my doctor?
Do you provide virtual Urgent Care in every state?
Is Urgent Care available in Spanish?
Do I need insurance to use Urgent Care?
Can your doctors prescribe medication?
Mental Health
What mental health aspects does Epiq MD support?
What should I expect during my visit?
Can I see the same therapist every time?
Are your therapists and counselors available in Spanish?
Do I need insurance to use mental health care?
How long does a session usually last?
When should I speak to a mental health professional?
What if my need is categorized as severe or profound; can your Telewellness services still meet my needs?
Prescription Discount
Does each family member need their own card?
Do I need to qualify for a discount card?
How do I use my Prescription Discount card?
Nutritional Counseling
Can I ask nutritional counselors general questions?
Can nutritional counselors help me lose weight?
Is nutritional counseling included in all Epiq MD plans, or is it an add on similar to Epiq Paws and Epiq LUX?
Ask An Expert
What kind of assistance can I expect from the ask an expert service?
What kind of questions can I get answered using this service?
Can I message these experts any time?
Medical Bill Advocacy
Can your advocates actually lower my medical bills?
Is medical bills advocacy included in my plan?
Can you review my medical bills for errors or overcharges?
What is the purpose of this service feature?
Do I need insurance to use Medical Bills Advocacy?
Epiq Paws
What is the Epiq PAWs add on?
Can Epiq Paws replace regular in-office visits?
Will I speak to a licensed veterinarian?
Can your veterinarians prescribe medicine?
What days and time can I connect with a vet?
How long before the vet calls me back?
Is this a discount for in person veterinarian services?
Can I consult a vet outside the US?
Is this service an additional fee?
Epiq Lux
Are these discounts available in my premium plan?
Do I need insurance to use Epiq LUX?
Is Epiq LUX available nationwide?
What are my benefits for adding the LUX package to my account?
What are the range of discounts for the LUX Package?
How do I utilize this service?
Prescription
Will I be contacted by Epiq MD when my prescription is ready?
Life Coaching
How often will I meet with my life coach?
Can I hire a life coach for a short-term project or goal?
How is life coaching different than therapy?
What are the benefits of having a life coach?
What are some of the most common goals life coaches assist people with?
Why is life coaching so popular?
Billing
What is the monthly amount I will be billed by Epiq MD?
Are there any co-pays or additional charges that I must pay as an Epiq MD member?
What is the difference between the Month-to-Month Plan and the 12-Month Peace of Mind Plan?
Is there a security deposit required?
Are there any cancellation fees?
What is the notice required for cancellation?
How do I resolve a billing dispute?
Where can I find my Terms of Service?
What if I am unhappy with my service?
Is Epiq MD the same as health insurance?
Partner
Q. How much does it cost to become an Epiq MD Brand Partner?
Q. What does ABC mean?
Q. How do commission payments work?
Q. What kind of experience should I have in order to be successful as a Brand Partner for Epiq MD?
Q. What is the primary responsibility or role of an Epiq MD Brand Partner?
Q. Is there a cap on the amount of commission that I can earn as a brand partner?
Q. What kind of training or support can I expect as a brand partner?
ERC Program
Q. What is the ERC Program?
Q. Who is the ERC Program for?
Q. How do I know if my business qualifies for the ERC program? 
Q. What if my business continued to grow during the COVID-19 pandemic?
Q. My CPA said that we didn’t qualify for it, what should I do?
Q. Our business doesn’t require any travel, so does that disqualify us from the ERC program?
Q. How does the risk-free analysis work?
Q. Is the $2600 deposit completely refundable?
Q. How long does the process take to know if our business qualifies or not?
Q. What role does Epiq MD play in this process?
Q. What happens if our business is audited?
Q. How does the contingency fee work?
Virtual Primary Care ( V P C )
What is Virtual Primary Care (VPC)?
How can individuals benefit from Virtual Primary Care?
Why Choose Virtual Primary Care (VPC) Over Traditional Doctor Visits?
Can I Access Urgent Care Services through Virtual Primary Care (VPC)?
What conditions can be treated through Virtual Primary Care?
Can Virtual Primary Care replace in-person visits?
What is the difference between VPC and Urgent Care?
Can I Use Virtual Primary Care (VPC) If I Already Have a Primary Care Physician?
What is my co-pay?
How personalized is the care provided?
What is my first step as a new member?
Medical Disclaimer: Any information or guidance we provide is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor or healthcare provider.